Read Our Most Popular F.A.Q's
Here are a few F.A.Q’s for you. More will be added as we find out what the most common questions are
Sizing F.A.Q’s
- All shirts, hoodies, sweatshirts, and other clothing should be true to size. Please check the sizing charts for each shirt to make sure that the size and fit are confirmed before purchasing.
- Material and build may be different from item to item. Purchaser is responsible for checking out those details ahead of purchase.
- MOST t-shirts are unisex unless otherwise noted on the individual item.
- All items that are not unisex will be labeled as such; Man, Woman, Youth or Teen, Kid, Child, or infant.
Payment F.A.Q’s
Payment should be processed on your end as soon as you check out the cart in the store. Otherwise, the order should be processed within 24-28 hours of your order. If you do not see it go through please contact us for help with your order.
You will receive emails throughout the process. When you make your original order, when the item is is being processed, and when the item is shipped. For any other questions please contact us.
The order should arrive within 5-7 business days of being produced. You will be notified throughout the process.
Any gift card that meets the requirements of our check-out are welcomed to be used on our store. *Most major credit cards are accepted.
A t-shirt orders will be sent out using a t-shirt bag from the Printify manufacturing warehouse. All other items will be packaged via box from the same manufacturing warehouse.
Order F.A.Q’s
- A preorder is a way to secure an item before the official release. Often times it is to secure funding to fully produce that item in order to get a discount on large orders. Please understand that pre-ordered items will be shipped 3-6 weeks after the pre-order is closed. Please add an additional 3-5 days for delivery.
- All preorders are final sale. The only time that is not true is if a pre-sale is closed due to production issues in which a trade-in will be offered or a full refund will be issued.
Sometimes we want to order a run of special items in which we can sell at a discounted price in order to offer a sale. In order to acheive that goal, a certain number of items must be ordered in order to obtain that fulfillment number. Thus, a preorder helps to secure that order at a discounted price.
We can cancel your order as long as the order has not been sent to the printers. If the order is cancelled after being sent to the printer then a fee will be charged for the cancellation of the print. Inc certain cases a full refund *may be given. We will address this on a case by case basis.
All items are fulfilled by Printify. From time to time an item may become out of stock or unavailable. WE will work hard to replace that item if we are able to, or run a custom order for you. Note that custom orders come with extra fees that a regular store purchase does not.
We hope to add products to the store every month. If there is a product that you are looking for please contact us and we will see how we can help you get what you are looking for.
At this time we do not have any loyalty programs. We will look into that for future orders.
Shipping F.A.Q’s
Pre-Shipment means that the shipping process for your order has begun. Your order will continue to be updated once your package has been scanned by the shipping carrier. Do not be alarmed. It is common for an order to be placed under pre-shipment for multiple days. We ask that you please contact customer support only if your order has extended the time of the estimated shipment of 14 days.
In-Transits means the order is on its way from the outlet to its destination. If you see that the order has been in transit for a long period of time, please contact the shipping company your order is being shipped by.
- *Most* item will ship via USPS Standard Shipping.
- All orders on your store will ship with our fixed rates and Standard shipping. Shipping with the Overnight and Express methods is available for live rates and manual orders.
- If you cancel your order after the order has been sent out we cannot recall your order or stop it from delivery. In this case it will be delivered and you will be responsible for returning the item back to the producer.
- In this case, an exchange or refund will be issued.
- In some cases, an item may not be returnable or refundable.
Shipping destinations:
- We ship in the United States via USPS.
- We are also hoping to begin shipping worldwide in the future.
Shipping times:
- Standard local orders take 3-7 business days to be delivered after an item is produced. All items may be delayed longer due to Covid-19.
- Shipping time might vary depending on location, shipment method, and other factors not related to Cross&Crown.
Shipping cost:
- Orders over $75 will receive free shipping.
- Orders under $75 will be charged for shipping depending on your chosen delivery method and country. The full price will be displayed at checkout.
Tracking Number:
Once your order has been shipped from our facility to the post office, your package will be scanned by the post office and you will be sent a tracking number that will allow you to follow the process of your order.
Returns and Exchanges F.A.Q’s
Your 100% satisfaction is important for us. We offer a 28-day Return & Exchange Policy:
- If a product is damaged or was faulty upon delivery – we offer 100% refund or exchange.
- Timing: we have a 30-day Return & Exchange Policy that begins on the day the item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged, and accompanied by proof of purchase. All preorders and sale items are final sale.
- For returns, please email hello@crossandcrown.store with the subject ‘Returns’ and include your order number, name, and the reason for the return.
- We will provide you with instructions on where to send returned goods. We strongly encourage you to get proof of postage when returning goods to avoid “lost package” situations.
- When the returned item/s are received and inspected, you will receive a confirmation email notifying you about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method.
- We recommend before placing your order, that you thoroughly check that each item in the cart has the correct size selected before completing the purchase.
- For any reason an item needs to be exchanged for another size, we ask for an order number, a picture of the delivered item, and the size that you need. Please note that customers are responsible for the shipping costs of returned items.
- Starting from the day the item was delivered, we allow up to 5 days to exchange items for the correct size. Any request that is received after the 5-Day period, we will be unable to fulfill.
- Contact me at hello@crossandcrown.store
Find Our More!
I enjoy both creative and gospel adventures within the context of community. Whether that’s making art together or sharing the gospel together. Here are a few ways you can engage even more with Cross&Crown Clothing Co.